Service Now – Monday.com Integration
Hi Everyone,
Wanted to know if anyone heard about Service Now and Monday.com Integration, or was able to do so himself?
Basically what we want is to be able to open a new task on our Monday’s board and automatically a new ticket will be created on the Service Now Platform. couldn’t find any formal documentation.
Thanks!
The short answer is:
While there is no direct, out-of-the-box native automation built into both platforms to connect them for your specific request, integrating monday.com webhooks with the ServiceNow REST API is the most effective and direct solution.
You can achieve this using a low-code platform like Zapier or Unito, or by building a custom, cheap, and highly scalable integration leveraging monday.com’s webhooks, a serverless middle-layer like Stape or Google Cloud Platform, and the ServiceNow REST API.
This custom approach gives you maximum control and is often the cheapest for high-volume or complex data transfers.
The long answer is:
Your goal of creating a ServiceNow ticket automatically when a new task is opened on a monday.com board is completely achievable, but it requires an integration layer since the platforms don’t natively “speak” to each other directly for this specific workflow.
The most robust, flexible, and often least expensive long-term solution is a custom integration using their respective APIs and webhooks, mediated by a service like Stape (for server-side tracking, which can handle webhook payloads) or a serverless function platform like Google Cloud Platform (specifically Cloud Functions or App Engine).
The workflow is as follows: first, you’d configure a monday.com automation using a webhook recipe like “When an item is created, send a webhook.”
This webhook sends a JSON payload containing all the task data (like title, description, assignee, etc.) to a specific URL you provide.
This URL would be the endpoint for your serverless function or Stape container.
Next, this middle layer (Stape or Google Cloud Platform) receives the JSON payload.
This is where the magic happens: the function or container code is written to interpret the monday.com data, reformat it to meet the requirements of the ServiceNow REST API (which is necessary for creating a new Incident or Request), and then securely send the API request to ServiceNow.
Finally, ServiceNow receives the API call and creates a new ticket, populating the fields with the data that originated on your monday.com board.
Using Google Tag Manager (GTM) in this setup isn’t directly for the server-to-server connection, but it’s often an adjacent piece of infrastructure when using Stape, as Stape is typically a server-side GTM solution.
The cost-effectiveness comes from only paying for the minimal compute time used by the serverless function per task creation, which is usually pennies for millions of requests, making it dramatically cheaper than most commercial, per-user, or per-sync integration platforms, especially at scale.
This custom approach also allows for complex data mapping and business logic that might not be possible with simple pre-built connectors.
About The Author
